The recording starts after the call has already been in progress for about 10 minutes, according to the caption on SoundCloud by Ryan Block, who was trying to cancel his Comcast Internet service. Block writes:
“The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. …
“This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was ‘Okay, please don’t disconnect our service after all’).”
Listen To This
Comcast says it’s super, super sorry. *bullshit cough*
“The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
If you’re using Comcast — think about DROPPING THEM. Screw this megacorps!!